OakBet Privacy Policy – How We Protect Your Data in PH

OakBet (accessible at oakbet.best) is committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy explains what information OakBet collects, why we collect it, how it is used and stored, and what rights you have as a player based in the Philippines.

This Policy applies to all services offered by OakBet, including sports betting (football, basketball, PBA, and more), live casino, JILI slots, poker, and any promotions or features made available through the platform. It applies whether you access OakBet via a desktop browser or a mobile device.

By registering an account or using OakBet's services, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use OakBet.

OakBet collects the following categories of personal data from its players:

OakBet does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, political opinions, or health data, unless specifically required by law or with your explicit consent.

OakBet collects your personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion on OakBet.
• Automated technologies: OakBet's platform automatically records technical data (IP addresses, device identifiers, browser type) when you visit or use the site. This is standard for any website or app.
• Payment providers: When you make a deposit or withdrawal using GCash, Maya, GrabPay, InstaPay, or a bank transfer, the relevant payment provider shares transaction confirmation data with OakBet.
• Identity verification services: OakBet may use third-party KYC providers to assist with verifying government-issued IDs or cross-referencing player data against regulatory databases.
• Analytics tools: OakBet uses analytics services to understand how players navigate and use the platform, which helps us improve the experience. This data is aggregated and anonymised wherever possible.

OakBet uses your personal data for the following purposes:

• To create, manage, and maintain your player account on OakBet.
• To verify your identity and age as required by applicable Philippine regulations and our own KYC procedures.
• To process deposits, bets, and withdrawals in Philippine Peso (₱).
• To provide customer support and resolve disputes or queries.
• To monitor for fraud, money laundering, and other prohibited activities in accordance with our Anti-Money Laundering (AML) obligations.
• To communicate important account-related notifications — such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional offers and bonus information, where you have opted in to receive marketing communications.
• To comply with our legal and regulatory obligations under Philippine law, including reporting requirements to relevant authorities.
• To operate and improve OakBet's platform, features, and user experience based on aggregated usage data.
• To support responsible gaming monitoring — for example, identifying patterns that may indicate problem gambling behaviour so that we can offer appropriate assistance.

OakBet will not use your personal data for any purpose not listed above without your prior consent, except where required to do so by law.

Under the Philippine Data Privacy Act of 2012 (RA 10173), OakBet must have a lawful basis for processing your personal data. The basis we rely on depends on the purpose of the processing:

• Performance of a contract: Processing your account data, bets, deposits, and withdrawals is necessary to fulfil our agreement with you as a player on OakBet.
• Legal obligation: Identity verification, AML checks, and certain reporting requirements are carried out because OakBet is legally required to do so under Philippine regulations.
• Legitimate interests: Fraud prevention, platform security, and usage analytics are conducted based on OakBet's legitimate interest in operating a safe and effective platform — provided these interests are not overridden by your rights.
• Consent: Marketing communications, optional cookies, and any other processing not covered by the above bases are conducted only with your explicit consent, which you can withdraw at any time.

OakBet does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients only where necessary and permitted by law:

• Payment service providers: GCash, Maya, GrabPay, Coins.ph, InstaPay, BDO, BPI, UnionBank, and card networks — solely to process your transactions.
• Identity verification providers: Third-party KYC services that assist OakBet in verifying player identities and complying with age and AML requirements.
• Regulatory and law enforcement authorities: Where OakBet is legally required to disclose information, for example in connection with an investigation by the relevant Philippine gaming regulator or law enforcement agency.
• Technology and hosting providers: Companies that provide server infrastructure, customer support platforms, and analytics tools used in the operation of OakBet — all of whom are bound by strict data protection agreements.
• Professional advisers: Lawyers, auditors, and consultants engaged by OakBet, subject to confidentiality obligations.

In every case where data is shared with a third party, OakBet takes steps to ensure that the recipient handles your data securely and only for the specific purpose for which it was shared.

OakBet uses cookies and similar tracking technologies on its website to improve the platform experience, remember your preferences, keep you logged in, and understand how players use the site.

The types of cookies OakBet uses include:

• Essential cookies: These are required for the platform to function. They maintain your session while you are logged in and ensure that your bet slip and wallet function correctly. These cannot be disabled.
• Functional cookies: These remember your preferences — such as your preferred language and display settings — to give you a more personalised experience on OakBet.
• Analytics cookies: These help OakBet understand which pages and features are most used, how players navigate the site, and where improvements can be made. Data from analytics cookies is aggregated and does not personally identify you.
• Marketing cookies: Used only with your consent to track whether you arrived at OakBet via a particular promotion or campaign. These help OakBet understand the effectiveness of its marketing.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using OakBet, though some features may be less personalised. Note that clearing cookies while logged in will end your current session.

OakBet retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Retention periods vary by data type:

• Account and identity data: Retained for the lifetime of your OakBet account and for a minimum of five (5) years after account closure, in compliance with Philippine AML and gaming regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial record-keeping laws.
• Support communications: Retained for three (3) years from the date of the interaction to support dispute resolution and service improvement.
• Technical and usage data: Retained for up to two (2) years in aggregated or anonymised form for platform analytics purposes.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

When personal data is no longer required, OakBet securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

OakBet takes the security of your personal data seriously. We implement a combination of technical, administrative, and physical safeguards designed to protect your information from unauthorised access, disclosure, alteration, or destruction.

Security measures in place at OakBet include:

• SSL (Secure Socket Layer) encryption on all pages and data transmissions across the OakBet platform.
• Passwords stored using industry-standard hashing — OakBet staff cannot see your password in plain text.
• Access controls ensuring that only authorised personnel can view player personal data, and only where their role requires it.
• Regular security audits and penetration testing of OakBet's infrastructure.
• Monitoring systems that detect and respond to unusual access patterns or potential data breaches in real time.
• Data minimisation practices — employees only see the data they need to perform their job functions.

While OakBet takes every reasonable step to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

As a player based in the Philippines, you have the following rights under the Data Privacy Act of 2012 with respect to your personal data held by OakBet:

To exercise any of these rights, contact OakBet's Data Privacy Officer via email at privacy@oakbet.best. We will respond within 15 business days of receiving a verified request. You will need to verify your identity before we process any data-related request.

OakBet's services are strictly intended for individuals who are at least 21 years of age. OakBet does not knowingly collect personal data from anyone under the age of 21.

During the registration and KYC verification process, OakBet takes steps to confirm the age of each applicant. If OakBet discovers that a player account was created by or on behalf of a minor, the account will be immediately suspended and any deposits will be returned to the original payment method after identity verification of the account holder.

If you believe that OakBet has inadvertently collected personal data from a minor, please contact us immediately at privacy@oakbet.best so that we can take corrective action without delay.

OakBet's platform may contain links to third-party websites or services — for example, payment provider portals when processing a GCash or Maya transaction. OakBet is not responsible for the privacy practices of any third-party websites and does not endorse or control their content.

When you leave OakBet and visit a third-party site (including your bank's or e-wallet's website), your data is subject to that provider's own privacy policy. We recommend reviewing the privacy policies of any third-party services you use in connection with your OakBet account.

OakBet may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we explain our processes. When we make material changes, we will notify active players via email or a prominent notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the Policy was most recently revised. We encourage you to review this page periodically if you are an active OakBet player — checking once every few months is a good habit.

Continued use of OakBet after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes, please stop using OakBet and contact our support team to request account closure and a withdrawal of your available balance.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to OakBet's Data Privacy Officer:

• Email (Privacy enquiries): privacy@oakbet.best
• Email (General support): support@oakbet.best
• Live Chat: Available 24/7 directly from the OakBet platform when you are logged in.

When contacting us about a data privacy matter, please include your registered email address and a brief description of your request so that we can handle it efficiently. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 15 business days.